Politique d'expédition

WHY A $10 FLAT RATE?

As a very small business, we are doing all that we can to keep our shipping costs as low as possible! Right now, we have a $10 flat rate across Canada and the US. While this might seem high, it's about 30-50% of what we actually pay for shipping. For example, shipping a single tee within North America costs us anywhere from $15-$24 depending on the location (which can mean distance from NB, or if the location is close but in a rural area). As you can imagine, when your shipping out hundreds of orders a month, this can all add up!  

With the cost of gas increasing at an alarming pace, shipping expenses for businesses everywhere are rising. We just received more price increases from Canada Post for 2022-2023. We know that everyone involved in the process - postal services and workers, consumers, and retailers - are feeling the pinch and the pain of sky-high rates and costs of transportation.

We wish we could offer free shipping on all orders like the big guys that we've all gotten used to, but unfortunately, we just don't have that capacity. We appreciate everyone who makes an order despite the shipping fee! We will continue to do what we can to keep our shipping costs low so that we can keep our valuable customers!! 

WHAT'S YOUR PROCESSING TIME?

We process orders within 7-10 business days. Because we make our products to order, our production process typically runs on a weekly system where we print and ship out all orders received within 7 days. Sometimes, we may experience COVID-related delays, which at times affects our regular processing time. If that ever happens, we send a notice out to customers asap and will ensure orders arrive as quickly as possible.

Once we ship out your order, you'll receive an email from us letting you know your order has been processed. From there, Canada Post takes over all notifications and emails directly to you. We ship directly from Canada Post in this way because we've found it's the fastest and most cost-efficient way to do it, and allows us to keep rates affordable at the consumer end. 

Note that processing time is not the same as shipping time, which is calculated once the item is processed and picked up by Canada Post. We used Expedited Shipping, which is often as quick as Xpress Post and costs significantly less. Locally, shipping times using Expedited Shipping is 1-2 days locally, 3-4 days regionally, and up to 7 days nationally. 

We are not responsible for goods that are lost or damaged in transit, but if you are experiencing issues receiving your order, please do let us know and we'll do our best to resolve it!